Careers at Paper Skyscraper


Are you a hard worker that likes to have fun? Do you enjoy interacting with customers and finding unique gifts?  We are looking for you to join our team as we continue to expand. 

Positions Available:

  • Sales Associate (Davidson)
  • Shift Lead (Davidson)

To apply for any position, email your resume and a brief paragraph on why you would make a great fit at Paper Skyscraper. Click the link to apply!

Send your application to hello@paperskyscraper.com

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SALES PROFESSIONAL

Location:

  • 610 Jetton St. Davidson, NC 28036

Pay/Hours: (Fulltime and part-time) 16-40 hours/week - $14-17

Role Overview: We want our Sales Professional to be motivated, and results driven. The Sales Professional will be responsible for assisting customers with their inquiries and product location, providing product information, pushing weekly sales goals and closing sales transactions. The ideal candidate should possess excellent communication skills, a strong work ethic and a passion for delivering exceptional customer service.

Key Responsibilities:

  1. Greet customers and determine what each customer wants or needs.

  2. Provide knowledgeable answers to questions regarding products and services.

  3. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

  4. Describe merchandise and explain use, operation, and care of merchandise to customers.

  5. Compute sales prices, total purchases, and receive and process cash or credit payment. (Register)

  6. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

  7. Maintain records related to sales, inventory, and other pertinent information.

  8. Place special orders or call other stores (Uptown Location) to find desired items.

  9. Demonstrate use or operation of merchandise.

  10. Restock merchandise throughout the day and straighten up as you go.

  11. Execution of freight check in and transfers.

  12. Freight push and create inspirational store displays.

-Refer Daily Tasks List-

Behaviors:

Excellent Communication Skills: Sales professionals must be able to communicate clearly and effectively with customers, colleagues, and management. This includes active listening, articulating product features and benefits, and addressing customer concerns.

  • Customer Service Orientation: A focus on providing exceptional customer service is paramount. This involves being attentive to customer needs, offering assistance promptly, and ensuring a positive shopping experience. This may look like approaching customers every hour to directly assist in their shopping. It could also include a casual conversation to help better direct the customer if you notice them looking lost.

  • Product Knowledge: Deep understanding of the products or services being sold is crucial. Sales professionals should be able to answer questions, provide recommendations, and highlight key features to help customers make informed purchasing decisions.

  • Adaptability: The retail environment can be fast-paced and ever-changing. A sales professional needs to be flexible and adaptable to different situations, whether it's dealing with busy periods, handling customer complaints, or learning about new products. This also refers to flexibility when coworkers are out or need assistance. This may pertain to scheduling needs as well.

  • Empathy and Patience: Dealing with diverse customers requires empathy and patience. Sales professionals should be understanding of varying customer needs and preferences, and be able to handle challenging interactions calmly and professionally.

  • Positive Attitude: Maintaining a positive and enthusiastic demeanor can have a significant impact on customer interactions and sales outcomes. A friendly and approachable attitude helps build rapport and encourages repeat business. A friendly banter between employee and customer is always encouraged. Make sure the conversation is kept light so as to not confuse yourself or leave room for mistakes. Remember you are always “on”.

  • Team Player Mentality: Collaboration with colleagues is often necessary in a retail environment. Sales associates should be willing to work cooperatively with others, assist teammates when needed, and contribute to a positive work culture.

  • Attention to Detail: Accuracy is important when processing transactions, handling merchandise and inventory, and maintaining store displays. Sales professionals should pay close attention to detail to ensure tasks are completed correctly and efficiently.

  • Salesmanship: While being pushy is not recommended, sales professionals should possess persuasive skills to influence customer purchasing decisions. This involves recognizing sales opportunities, making relevant product suggestions, and effectively closing sales.

  • Goal-Oriented: Each channel has sales targets or goals to meet. Sales professionals should be motivated to achieve or exceed these targets, while still prioritizing customer satisfaction. Additionally, we will all be assisting, in any way we can, the other sales channels to help meet their goals.

  • Register Behaviors: If you are the main sales associate at the register, which will happen sometimes, you are expected to go out to the sides closest to the checkout area and straighten up, make lists of things to restock when the next person comes back, and assist customers. You may be able to ask the freight team to assist in pricing products or check small things in at the front (if trained). You should always be doing something.

**** If you want a snack or drink, please purchase it BEFORE consuming. That goes for anyone.

By embodying these behaviors, sales associates can contribute to the success of the business while fostering positive relationships with customers and colleagues alike.

Sales and analytics:

  • The Sales professional position will be directly responsible for the boost of sales. When running promotions for our channel or different channels, it is expected that you participate in any way you can. (ex. Postcards in each bag, mentioning the online code at the bottom of receipts, etc..)

  • Provide actionable insights based on these analytics to refine and optimize content strategies.

  • Understand the metrics in which we are basing goals on and know tactics for raising that.

Collaboration and coordination:

  • Work closely with Retail Manager about things that need to be reordered or replenished

  • Communication with the freight team about replenishments, incoming freight and inventory.

  • Communicate with the Online Team about products that need to be brought over for orders.

Key performance indicators (KPIs):

Sales Associate is responsible for tracking and achieving daily/weekly sales targets to drive revenue and meet business objectives

  • Daily Sales

  • Weekly Sales

  • Average Daily Ticket

  • Number of Orders

Qualifications:

  • High school diploma or equivalent.

  • Previous experience in sales or customer service is preferred but not required.

  • Excellent communication and interpersonal skills.

  • Strong organizational skills and attention to detail.

  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

  • Basic math skills and ability to handle transactions accurately.

  • Reliable transportation

  • Flexibility to work evenings, weekends, and holidays as needed for events or covering other locations

Reporting structure:

Reports directly to the Retail Manager of the corresponding store.

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SHIFT LEAD

Location:

Training at 330 East Boulevard, Charlotte, NC

Training at 101 South Tryon St. Charlotte, NC

More Permanent at 610 Jetton St, Davidson, NC

Pay/Hours: 40 hours/week - $16.50-18.50

Role Overview: The Shift Lead is pivotal for supporting the Store Manager by helping drive in-store sales and ensuring an unparalleled shopping experience for our customers at Paper Skyscraper. This role requires innovative strategy development, close collaboration with other departments, and effective team management.

Key responsibilities:

  • Sales Strategy & Implementation:

    • Set an example through demonstration of the core values and core focus of Paper Skyscraper

    • Implement and utilize our EOS platform to ensure all challenges and opportunities are exceeded

    • Assist the store manager in realizing or exceeding determined sales plans and target metric objectives

    • Set up advertising displays and arrange merchandise on counters or tables to promote sales

    • Assist the store manager with training staff on how to drive sales through consistent development of product knowledge and customer service standards.

    • Ensure compliance with policies and procedures and report concerns to senior management.

    • Maintain proper inventory controls and facilitate inventory transactions and bulk count as guided by senior management.

    • Ensure the store is secured at closing by checking if the doors are locked, alarms are set, and all safes are locked.

    • Help plan and execute visual merchandising strategies for store location(s), enhancing store aesthetics and shopper experience.

  • Planning & Reporting:

    • Regularly update senior management on sales performance, customer feedback, and strategic adjustments

    • Ensure consistent execution of the company’s marketing and visual presentation

  • Customer Experience:

    • Actively assist customers in their shopping experience

    • Bring a positive attitude to the store each day and positively represent Paper Skyscraper inside and outside the store.

    • Foster an environment where customers receive exceptional service and a delightful shopping experience.

    • Address customer complaints and feedback, partnering with managers to implement changes to enhance satisfaction when necessary.

    • Take pride in work so that it shows through in a positive way to our customers and team members

  • Team Management & Training:

    • Mentor sales professionals, ensuring they have the knowledge and tools to excel.

    • Manage daily schedules for the sales team, ensuring adequate coverage during peak hours (i.e. Rest breaks, Meal Breaks, Replenishment, Recovery, etc.)

    • Foster a positive, collaborative, and results-oriented team environment.

    • Assist with training the sales professionals to implement in-store promotions effectively.

Qualifications:

  • Proven experience in retail management, sales strategy, or a related field.

  • Strong leadership skills with a passion for training and team development.

  • Exceptional interpersonal and communication skills, with a focus on customer satisfaction.

  • Ability to multitask and manage various projects simultaneously.

Reporting structure:

  • Reports to the Store Manager.